Current+Network+-+RX2000

Current Network - RX2000
CVS has invested more than $200 million with their current project, Rx2000 Pharmacy Delivery Project, which helped enhance pharmacy productivity, lower costs and improve service by enabling pharmacists to spend more time with customers. The system includes an interactive voice response system by which patients can phone in their prescription refills, the partial roll out of Baker cells and other counting automation, and a pharmacy computer system that allows claim adjudication and prescription verification. Under a program called Care Check Plus, the pharmacy system allows CVS pharmacists to provide their patients with customized information printouts, which are produced automatically with each prescription and which take into account each patient's own prescription history. The Rx2000 system also automatically updates patient pharmacy records to reflect the physician's approval of any switch to a preferred drug. The system, coupled with keyboards and slim-screen monitors at all workstations, allows pharmacists and techs to track each prescription throughout the dispensing process, from the time it's scanned into the computer to the time it receives a final verification by a pharmacist. The system creates a barcode for each prescription that is affixed both to the hard copy of the script and to the label. Bar-coding also creates an additional layer of security in the actual fill process. Each pharmacist and technician is assigned a security code, which is scanned in at every step of the process. The Baker Pharmacy2000 imaging technology produces images both of the actual pill or tablet being dispensed for verification, as well as the scanned image of the actual prescription written by the doctor. The fill production tech also has the opportunity to check the prescription before it even goes to the pharmacist for quality assurance. CVS has matched that to an automatic queue process that enters prescription work orders from a variety of sources--including phone-in prescriptions--according to the time in which they were entered. Benefits of new counting automation and workplace streamlining are becoming increasingly clear as new elements are added progressively to the chain's vast network of stores

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